Bella Tunno ships Monday through Friday (excluding holidays) via UPS (www.UPS.com) from South Carolina. We ask for 1-2 days to process your order before it ships.
We currently offer flat rate $5 Ground Shipping on all orders as well as Free Ground Shipping for orders over $50 (Continental U.S. only). You can also choose upgraded shipping.
Bella Tunno only ships to the United States.
Please contact us if you have any shipping and delivery questions or if you would like an estimated date of arrival for your package: 888-290-8978
FREE SHIPPING ON ANY PURCHASE OVER $50 DETAILS
Free ground shipping is valid in the Continental U.S. only. Taxes, discount codes and prior purchases do not qualify toward the minimum purchase requirement and offer cannot be applied to such items. Order total must be $50 or more after discount code is applied to qualify for free shipping offer. Offer only valid for one shipping address per order. *Regular shipping rates will apply for orders seeking expedited shipping.
PLEASE NOTE: www.bellatunno.com will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters or strikes.
SHIPPING TO MULTIPLE ADDRESSES
Bella Tunno does not currently offer the option to ship to multiple addresses within 1 order transaction. Please enter transactions separately based on address. A $5 charge per address will be added to the customer’s total if multiple address shipments are requested. Free Shipping is not valid on multiple address orders.
INCORRECT SHIPPING ADDRESS
If an order is returned to Bella Tunno because of an incorrect shipping address, our customer service team will be in contact with the customer. Customers will be charged an $8 fee for re-shipment of their item(s). Please be sure to double check all information before confirming your orders! Please contact [email protected] for additional information on incorrect shipping addresses.
Bella Tunno is committed to making every customer a happy one. We have a helpful staff on hand Monday- Friday, 9 a.m. to 5 p.m eastern standard time.
250 North Trade Street, Suite 201
Matthews, NC 28105
RETURN / EXCHANGE POLICY
I bought an item at a Bella Tunno retailer, what should I do?
Bella Tunno will only honor returns and exchanges on items purchased direct from www.bellatunno.com . Please note that if your Bella Tunno product was purchased at a place of business other than Bella Tunno, we cannot process your return or exchange directly. Please contact the store that your item was purchased from to discuss return or exchange options.
I received a damaged or incorrect item, what should I do?
Should you receive a damaged item or item(s) in error, please contact [email protected] immediately to discuss refund and return options.
I would like to make an exchange or return, what should I do?
At Bella Tunno, we hope you love our products as much as we do! However, if you are unsatisfied with a product, we will be glad to make an exchange or refund your original form of payment within 10 days of receipt of your order. Unless the product is damaged upon receipt, the customer is responsible for shipping charges on all returns. Refunds requested about 10 days of receipt of order will be issued a merchandise credit only. Bella Tunno will not accept any return or exchange without a Return Authorization Number written on the return. To receive your Return Authorization Number for your item, please contact [email protected].
IMPORTANT NOTE ABOUT RETURNS:
The item must be in new, unused condition with original tags and packaging. Any item deemed "used" will be ineligible for return. Pending inspection it is Bella Tunno’s sole discretion to determine if the item(s) have been used or been damaged other than original manufacturing defects.
I’ve had my product for several weeks, can I still exchange?
Although our products are made with parenting and children in mind, we do consider any defects or imperfections after 3 months of purchase to be normal wear and tear. Returns, refunds and exchanges will not be honored after 3 months of purchase.
A NOTE ABOUT YOUR REFUND:
Your refund will be processed within 5-7 business days upon receipt and inspection of your return. It will be refunded in the original form of payment. Please note we have no control over your banking institution and your banking institution may require additional days to process and post the transaction to your account.
When shipping returns, customers must ship returns back at their expense after receiving a return authorization from Bella Tunno, unless the product was damaged upon receipt and customer has spoken to a Bella Tunno representative. Please send all return items to the return address listed on your Bella Tunno shipment. Copy of invoice and return authorization number must be included with the return.
ADDITIONAL RETURN INFORMATION
Shipping and handling on returned merchandise is non-refundable.
Personalized products cannot be returned or exchanged.
Please email [email protected] for additional return or exchange information.
FINAL SALE ITEMS
All items marked down 50% or more are FINAL SALE. No exceptions.
Discount codes are limited to 1 per transaction. Offers and promotions cannot be combined.
Bella Tunno does not offer price adjustments.
Acceptable credit cards are American Express, Discover, MasterCard, and Visa. Additionally we support PayPal.